Return Policy

At Maowa Goods, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

Returns are accepted within 14 days of delivery.
Items must be unused, unworn, and in original condition.
Products must be returned with original packaging, tags, and accessories.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Used, damaged, or altered products
Items returned without original packaging

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide your order number and clear photos of the issue so we can assist you quickly.

Return Process

Contact our customer support team to request a return.
Once approved, you will receive return instructions.
Ship the item back to the provided return address.
After inspection, we will process your refund or replacement.

Refunds

Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–7 business days after receiving the returned item.
Shipping fees are non-refundable, unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for your return.

Delivery Area

Maowa Goods currently ships only within the United States. We do not accept international orders or returns.

Contact Us

For any return-related questions, please contact us through our Contact Us page. Our support team will be happy to assist you.