FAQ

Frequently Asked Questions (FAQs)

1. What is Maowa Goods?
Maowa Goods is an online store offering quality products at affordable prices. We focus on reliable items that meet everyday needs.

2. Do you sell original and authentic products?
Yes. All products sold on Maowa Goods are sourced from verified suppliers and go through quality checks before shipping.

3. How can I place an order?
Simply browse our website, add items to your cart, and complete checkout by providing shipping and payment details.

4. What payment methods do you accept?
We accept secure online payment methods. Available options will be displayed during checkout.

5. Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on your location. Please check at checkout to see if COD is available for your order.

6. How long does shipping take?
Shipping usually takes 3–7 business days, depending on your location and product availability.

7. Do you ship nationwide?
Yes, we deliver to most locations nationwide. Remote areas may require additional delivery time.

8. How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.

9. What is your return policy?
We accept returns for eligible products within a specific time frame if the item is unused and in original condition. Please review our Return Policy for details.

10. What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, contact our support team immediately with order details and photos.

11. Can I cancel my order after placing it?
Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible.

12. Are there any hidden charges?
No. All prices and applicable charges are clearly shown before checkout.

13. How can I contact customer support?
You can reach us through our Contact Us page or via email. Our support team is happy to assist you.

14. Do you offer discounts or promotions?
Yes. We regularly offer special deals and promotions. Subscribe or visit our website to stay updated.

15. Is my personal information secure?
Absolutely. We use secure systems to protect your personal and payment information.